Details will vary based on the technology but an example is that you will be able to see online usage reports as recent as the previous day. Residential customers will see usage in hourly increments; business customers will see usage in 15-minute increments.

No. Actually, you control your usage, not the utility. Advanced metering gives you more control. Participating in residential energy management and other energy efficiency programs is completely optional. Customers who participate can use the information they receive to manage their energy usage day by day. Or, they can set preferences (select a maximum temperature for air conditioning, for instance) and let the system automatically make adjustments based on the cost or availability of energy. Either way, the customer is in complete control and will have the option to override signals or not participate in energy-efficiency programs at all.

The smart meter takes frequent readings of your energy usage, but it only measures the electricity used in your household, it does not control it. If you have opted in to a program such as a PeakRewards program, your smart meter will not change how this program operates. The utility will continue to cycle air conditioner compressors and hot water heaters on and off as needed during peak usage times, the same as when you first signed on to this program. In the future, the smart meters will enable utilities to remotely turn service on and off at customer premises. This feature will be used when customers move out of their current homes and start service elsewhere. This cost effective feature eliminates the need for a utility field visit when customers move or start service. The remote connect feature will also enable the utility to place customers back into service more expeditiously.​

Many power companies now offer products and services to help their customers take advantage of the smart home. For example, many power companies offer an online marketplace, an Amazon-like website that allows you to purchase smart home and energy-efficient products, often with a significant rebate or incentive applied. On ComEd Marketplace, a website for Illinois’ largest power company, customers can purchase a Google Nest Thermostat for only $69 after instant rebate. Some power companies may give you a free smart thermostat or significant rebate if you enroll in a program to move your energy use away from times of high electricity usage (for example, the early evening on a hot summer day). These programs help power companies avoid using costly energy, and those savings are passed along to all customers, as well as the extra bill savings if you participate.