The smart grid empowers customers by creating the foundation necessary for a number of new technology-driven energy alternatives, emission reductions, efficiency improvements, a shift to a lower emitting fuel for transpor­tation, and encourages more energy efficiency by providing real-time energy usage data to customers. Research shows that when customers know how much energy they’re using, they will reduce their use by 5 to 10 percent. Additionally, the smart grid promotes integration of the vast amount of renewable energy that is currently being mandated and that is already in the pipeline for development.

• A smart grid senses problems and reroutes power automatically.  This prevents some outages and reduces the length of those that do occur.

• A smart grid helps meet growing demand for electricity while limiting the need to invest in new power plants.

• A smart grid delivers the power “quality” necessary to run our increasingly digital homes – power with fewer sags, spikes, and interruptions.

• Smart grid reduces greenhouse gas emissions by making it easier to connect renewable energy sources to the electricity grid.

• Smart grid and smart meters help consumers save money by providing near real time energy usage information and the ability to manage electricity use.

• Smart grid and smart meters make it easier for utilities to offer new kinds of rate plans to help customers manage energy usage and cost -- for example, by shifting some types of usage to times of day when electricity costs less. 

• Smart meters eliminate the need for meter reading – instead, usage information is transmitted directly to the utility for timely, accurate billing.  There is never a need to send an estimated bill to the customer.

Utilities are confident in the performance of their vendors and the equipment they are deploying as part of their grid modernization efforts. The meter make / model utilities selected undergo a variety of rigorous tests before they are approved for use in the field. The standardized tests are used to measure accuracy during various load and weather conditions; the tests are industry accepted and approved by the American National Standards Institute (ANSI).

Additionally, utilities have implemented an enhanced testing procedure where they test a percentage of all meters they receive from the vendor prior to installing them at a customer’s home or business. Utilities also continue to monitor meter accuracy after installation by conducting routine sample and/or periodic testing.

Certainly, utilities understand that with any vendor or equipment, problems can occur after installation, so customers are encouraged to contact their utility if there are ever any questions about the accuracy of the meter or the bill.

One of the major potential benefits of smart meters is their ability to give consumers access to detailed data on their electricity usage via an in-home display or internet portals. In-home displays are not yet widely available but should become available with a variety of options in a range of prices in the future.