Question #3

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean pharetra luctus lectus, at mattis tellus imperdiet ac. Nunc adipiscing eleifend lectus, ac porttitor dolor pellentesque quis. Donec ut lacus magna, in auctor leo. Aliquam sollicitudin faucibus imperdiet. Donec feugiat nisi nec est volutpat vel sagittis purus rhoncus. Mauris eget tempus nibh. Sed viverra lacus sed magna adipiscing porttitor eget sit amet felis. Fusce aliquam blandit lorem a rhoncus.

Q&A

How is my personal usage information kept private and secure?

Answered by various utilities, security is a top priority for utilities:

AEP Ohio: The privacy, protection and disclosure of personal information are important to AEP Ohio. Cyber security is essential to the success of any smart grid project. AEP Ohio intends to advance the cyber security of the smart grid by establishing a dedicated cyber security operations center in Columbus. Cyber security is a familiar concept to the utility industry. They have extensive experience maintaining security on the information systems needed to operate the electrical grid. Installing advanced meters adds a new component to their system, but the meters, communications and information management will be subject to the same Department of Energy security standards that keep the grid secure.

SDG&E: The Information Technology (IT) security controls SDG&E have in place for smart meters reflect energy industry best practices. They are designed to provide a very high level of assurance that our systems cannot be compromised. SDG&E considers security a top priority. SDG&E takes all reasonable and necessary steps to ensure the services they provide their customers are not only high quality and easily available, but also extremely secure. In addition, they constantly monitor for evolving threats and attempts to breach security and progressively update their system protection as needed.  They also regularly review, test and practice incident response processes.

SCE: Security protocols for Edison SmartConnect are adapted from the banking and defense sectors in order to ensure the highest levels of security and privacy. All information transmitted between meters and the utility is encrypted using U.S. government-approved and recommended standards, and we work with federal and state agencies to stay ahead of cyber threats.

Can I purchase and install or remove my own meter?

No, it is illegal and unsafe to do so. Other than some limited exceptions the utility owns and maintains the metering equipment. This includes electric and gas meters used for measurement and billing, and other equipment such as transformers on the ground or on a pole.  Removing or tampering with the property creates a safety issue, which may result in termination of service, and is considered a crime. If done improperly it can result in serious injury or death. Licensed electricians must contact utilities when work requires a meter to be removed, reset, or the power cut or reconnected at a customer premise. 

Will meter readers still need to visit my property?

Field readings will continue only until readings from the new meters are validated as accurate and being processed correctly. Once the meters are fully operational, a meter reader will not need to access your property every month to read your meter.

Want the Latest News on Energy Innovation?

Sign up for our monthly e-newsletter and get updates on clean energy, the smart grid, electric vehicles and much more.

We 100% guarantee we will not share your email with anyone.

or skip