Question #3

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Q&A

What happens to the old meters?

The old meters are recycled.  Any newer, electronic meters utilities replace (such as solid state meters and OMR – offsite meter read – meters) are refurbished, tested and recycled back into the meter population until smart meters are installed in the area in which they are recycled. The older, electromechanical (dial) meters that are replaced are dismantled and all their components – such as aluminum, copper, glass et cetera – recycled.

Will meter readers still need to visit my property?

Field readings will continue only until readings from the new meters are validated as accurate and being processed correctly. Once the meters are fully operational, a meter reader will not need to access your property every month to read your meter.

What details do smart meters collect?

Details will vary based on the technology but an example is that you will be able to see online usage reports as recent as the previous day. Residential customers will see usage in hourly increments; business customers will see usage in 15-minute increments.

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